SP5DER I HEART SP5 BLACK SOUVENIR HOODIE

At ReserveHollywood, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we're here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered are not eligible for a return.
• Return Window: You have 30 calendar days from the date you received your item to initiate a return.
• Non-Returnable Items: Gift cards, sale items, and items marked as "Final Sale" are not eligible for return.

How to Initiate a Return

1. Contact Us: Email us at [customer service email] with your order number and reason for the return. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2. Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories. Clearly write the RMA number on the outside of the package.
3. Ship Your Return: Ship the return package using a trackable shipping method to the address provided by our customer service team. You are responsible for the cost of return shipping.

Refunds

• Processing Time: Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
• Refund Amount: The refund will include the cost of the item(s) returned, excluding original shipping charges. If the item was a gift, the refund will be issued to the original purchaser.
• Late or Missing Refunds: If you haven’t received a refund within 10 business days of approval, please check your bank account and contact your credit card company. If you still have not received your refund, please contact us at [customer service email].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].

Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us immediately at [customer service email] with your order number and a photo of the damaged or incorrect item. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Refund Policy, please contact us at reserveovla@gmail.com