PRIVACY POLICY

Effective Date: 10/31/2023

This Privacy Policy explains how Reserved LA ("we," "us," or "our") collects, uses, and protects your personal information when you access or use our services, purchase products, or interact with us through reservedla.com ("Site") or other communication channels (collectively, the "Services"). The terms "you" and "your" refer to users of the Services, whether customers, visitors, or other individuals whose information is collected.

By accessing or using our Services, you agree to the practices outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Site or Services.

Updates to This Policy

We may occasionally revise this Privacy Policy to reflect updates in our practices, legal requirements, or operational changes. When we make changes, we’ll post the updated version on our Site and revise the "Effective Date." Please review the policy periodically to stay informed.

Information We Collect and How We Use It

We gather personal information to deliver and improve our Services. The type of data we collect depends on how you interact with us. Below are the categories of personal information and how we may use it.

Information You Provide Directly

We collect the following types of information when you interact with us:

  • Contact Information: Name, email address, phone number, and physical address.
  • Order Details: Shipping and billing addresses, payment details, and purchase history.
  • Account Information: Login credentials such as username, password, and security questions.
  • Shopping Preferences: Items viewed, added to cart, or saved to a wishlist.
  • Support Information: Messages or feedback shared with our customer service team.

Providing this information is voluntary but may be necessary to access specific features or complete transactions.

Information Collected Automatically

We automatically gather data about how you interact with the Site using cookies and similar tracking technologies. This includes:

  • Your IP address and browser type.
  • Device and operating system details.
  • Activity on the Site, such as pages visited and links clicked.

Information from Third Parties

We may also receive personal data from:

  • Service Providers: Third parties like Shopify or payment processors to manage orders and payments.
  • Marketing and Advertising Platforms: To deliver tailored advertisements or promotions.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Fulfillment: Processing payments, shipping products, and handling returns or exchanges.
  • Customer Communication: Sending order updates, responding to inquiries, or providing support.
  • Marketing and Promotions: Sending emails or displaying ads tailored to your interests.
  • Fraud Detection: Safeguarding against unauthorized access or fraudulent transactions.
  • Service Optimization: Enhancing your experience through analytics and feedback.

Cookies and Online Tracking

Our Site uses cookies and similar technologies to enhance functionality and gather analytics. Cookies help us understand user preferences, remember your actions, and improve your browsing experience.

You can disable cookies through your browser settings; however, some features of the Site may not work properly if cookies are blocked.

How We Share Information

In certain cases, we share your personal information with trusted third parties to help us provide Services, such as:

  • Service Providers: Payment processors, shipping carriers, and IT support.
  • Marketing Partners: For personalized promotions and advertisements.
  • Legal or Compliance Obligations: To comply with applicable laws or enforce our policies.

We do not sell your personal information.

User-Generated Content

If you post reviews or other content on public parts of our Site, this information becomes publicly accessible. Exercise caution when sharing personal information in these areas, as we cannot control how others use it.

Links to Third-Party Sites

Our Site may link to websites not operated by us. We are not responsible for the privacy practices or content of these third-party platforms. Be sure to review their policies before sharing your information.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain your data only as long as necessary for legal compliance, business purposes, or as otherwise outlined in this policy.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access: Request details about the personal data we hold about you.
  • Correction: Request updates to inaccurate information.
  • Deletion: Ask us to delete your personal data, subject to legal obligations.
  • Opt-Out: Stop receiving marketing emails or opt out of targeted advertising.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

Children’s Privacy

Our Services are not intended for children under 16. If you believe we’ve collected data from a child, please contact us, and we will delete it promptly.

International Users

If you access our Services from outside the United States, please note that your information may be transferred to and processed in the United States. By using our Services, you consent to these transfers.

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Reserved LA
6801 Hollywood Blvd Suite 121
Los Angeles, CA 90028
Email: reserveovla@gmail.com

We’re here to help with any questions or concerns you may have about your privacy.