FAQ

Every order is picked, quality-checked and packed from our facility in Hollywood, California within 1–2 business days (Monday–Friday, excluding public holidays). Once it's handed to the carrier, standard US delivery usually lands in 3–7 business days depending on how far you are from California — West Coast addresses tend to arrive on the faster end. Orders placed on weekends or holidays begin processing the next business day, and during major launches or sale periods processing can take an extra day as we work through the queue. Full timelines are on our Fulfillment Policy.

Standard shipping is a flat $6.95 anywhere in the United States, and it's free on every order over $150 — the free-shipping discount is applied automatically at checkout the moment your cart passes the threshold, so there's no code to enter. We don't offer expedited or overnight shipping just yet. If you're close to the $150 mark, adding one more piece is often cheaper than paying for two separate orders' shipping.

Right now we ship within the United States only, including Alaska, Hawaii and APO/FPO military addresses. International shipping is something we're actively building toward and plan to roll out region by region. The fastest way to hear when it reaches your country is to join our newsletter or follow @reservedhollywood — and once international orders go live, any import duties or local taxes will be the customer's responsibility.

Yes. A tracking link is emailed to you automatically the moment your order ships, and it's also saved in your original order confirmation. Tracking can take up to 24 hours to show its first carrier scan, so don't worry if it looks quiet right after you get the email. If there's still no movement after 3 business days, check your spam and promotions folders first, then email us at support@reservedla.com with your order number and we'll chase it with the carrier on your behalf.

First, give it a little time and check around — carriers occasionally mark a parcel "delivered" a few hours early, and packages are often left with a neighbour, at a back door, or with building management. If it still hasn't surfaced 48 hours after the delivered scan, email support@reservedla.com with your order number — please report it within 7 days of the delivered date — and we'll open an investigation with the carrier and make sure you're taken care of.

We accept returns within 30 days of delivery on unworn, unwashed items with the original tags attached and, where possible, the original packaging. Once your return arrives and passes a quick inspection, your refund is issued to the original payment method — most banks post it within 5–10 business days, though the exact timing is on their end. Please note that original shipping charges are non-refundable, and a small number of items (final-sale and clearance pieces) can't be returned; anything excluded is clearly flagged on its product page. Full details are on our Refund Policy.

Email support@reservedla.com with your order number and the item(s) you'd like to send back, and we'll reply with step-by-step instructions and the return address. There's no automated portal yet — a real person handles every request, usually within one business day. Once you have the instructions, please post the item back within 14 days using a tracked service (we can't be responsible for returns lost in transit). For change-of-mind returns the return shipping is covered by the customer; if an item was faulty or we sent the wrong thing, it's on us (see below).

Of course. Because our most popular sizes sell through quickly, the fastest and safest route is usually to place a new order for the size you want and return the original for a refund — that way you lock in the stock immediately instead of risking it selling out while your return is in transit. If you'd prefer a straight swap, just email us; we'll hold the replacement size for you wherever stock allows.

We're genuinely sorry — that's not the standard we hold ourselves to. Contact us within 7 days of delivery at support@reservedla.com with your order number and a quick photo of the issue, and we'll make it right with a replacement or a full refund, whichever you prefer. In these cases the return is entirely on us — you won't pay a cent of return shipping.

Most Reserved LA pieces are designed with a modern boxy or oversized silhouette, so they're meant to sit roomy rather than fitted. Every product page lists the specific fit, the fabric, and a "Fits & Features" breakdown, along with the model's height and the size they're wearing — that model reference is the most reliable guide. If you prefer a closer fit, size down; if you want the relaxed drape the piece was designed for, stay true to your usual size.

For our heavyweight hoodies, tees and most tops, staying true to size gives you the structured, relaxed drape they're built for, while sizing down gives a cleaner, closer look. For bottoms, we recommend going by your actual waist measurement against the size guide on each product page rather than your usual off-the-rack number, since fits run roomy. Still torn? Email support@reservedla.com with your measurements and the piece you're eyeing and we'll give you a personal recommendation.

Every Reserved LA piece is designed in-house in Los Angeles and produced with a small group of trusted manufacturing partners, then quality-checked before it ships from our facility in Hollywood, California. We focus on heavyweight, garment-dyed and washed fabrics with clean construction — building staples meant to last rather than churning out fast fashion.

Many of our pieces are garment-dyed, acid-washed or crackle-washed, so no two come out identical — subtle differences in tone, fading and texture are part of the process and a sign of a genuine washed finish, not a fault. We photograph every product in natural light to represent it as faithfully as possible, but the exact shade you receive may vary slightly from the images (and from the next piece off the rack). If anything ever looks wrong rather than just unique, email us and we'll take a look.

To keep fabrics and finishes looking their best, machine wash cold on a gentle cycle, inside out, with like colours, and skip the bleach and fabric softener. Tumble dry low or — ideally — hang dry, which protects the shape of heavier knits and fleece. Don't iron directly over prints or appliqué, and reshape washed or distressed denim while it's still damp. Washing cold and air-drying also preserves the garment-dyed, washed and crackle finishes that give each piece its lived-in character.

Some of our core staples are restocked when we're able to, but many styles are produced in limited runs and won't return once they sell through — part of what keeps the range feeling special. The best way to catch a restock or a fresh drop is to join our newsletter and follow @reservedhollywood, where restocks and new releases are always announced first.

We accept all major cards — Visa, Mastercard, American Express and Discover — plus Apple Pay for a faster, one-tap checkout. All transactions are processed in US dollars (USD), and your card is only charged once your order is successfully confirmed.

Yes — enter your code in the promo code field on the checkout page and hit apply, and the discount will update your total before you pay. Only one code can be used per order, and codes can't be added retroactively to an order that's already been placed, so be sure to apply it before checking out. Sign up to our newsletter for first access to seasonal offers and member-only codes.

Completely. Our entire checkout is protected with strong encryption, and payments are handled by PCI-DSS-compliant payment processors — the same security standard used by major retailers — so your full card number is never seen or stored on our own servers. For your reference, the charge will appear on your statement as ZA DISTRIBUTION LLC, the registered company behind Reserved LA.

We move fast to get orders out the door, so if you need to update a shipping address, change a size, or cancel, email support@reservedla.com as soon as you can — ideally within 12 hours of ordering — with your order number and what you'd like changed. We'll do everything possible before it enters fulfilment, but once an order has shipped we're unable to modify it and it will need to follow our standard return process.

Our support team is available 7 days a week, 8:00 AM–8:00 PM PT. The quickest way to reach a real person is by email at support@reservedla.com or through the form on our Contact page, and we typically reply within 24 hours — often much sooner. Including your order number and a photo (if it's about a specific item) helps us resolve things on the first reply.

Reserved LA is designed in Los Angeles and operated by ZA Distribution LLC, with our business address at 6801 Hollywood Blvd Ste 121, Hollywood, CA 90028. It's our working HQ and fulfilment base rather than a full retail storefront, but you're welcome to stop by during customer-service hours (7 days a week, 8 AM–8 PM PT) — you'll find a map on our homepage. For anything you'd normally ask in-store, email or the contact form is the fastest route.